> For the complete documentation index, see [llms.txt](https://valify.gitbook.io/valify-ios-sdk-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://valify.gitbook.io/valify-ios-sdk-documentation/error-codes/sdk-error-codes.md). # SDK Error Codes ### General Error Codes | Error Code | Type | Description | Suggested Action | | ---------- | --------------- | --------------------------------------------- | ---------------------------------------------------------------------------------- | | 6001 | Builder Error | Access token field is empty | Please make sure to specify your access token | | 6002 | Builder Error | Bundle key field is empty | Please make sure to add a bundle key to the builder configurations | | 6003 | Builder Error | Base Url field is empty | Please make sure to add the base URL to the builder configurations | | 6004 | Builder Error | Invalid Language entered | Please make sure to specify your language. Use "en" for English or "ar" for Arabic | | 7000 | Builder Error | Base URL, access token, or bundle key missing | Please make sure all required builder configurations are provided | | 7001 | Service Failure | Network connection issue | Please make sure you have internet access | | 7002 | Service Failure | Server error | If the error persists, please contact us | | 7003 | Service Failure | Security error | Please make sure you are not using a rooted device | | 7004 | Service Failure | Unauthorized | Generate a new access token and try again | | 7005 | Service Failure | Server error | If the error persists, please contact us | | 7006 | Service Failure | Camera access denied | Please allow camera permission | | 7007 | Service Failure | Trials exceeded | Please generate a new access token to start a new session | | 7008 | Service Failure | Quota expired | Please recharge your quota and try again | | 7009 | Service Failure | Invalid SSL certificate | Please make sure SSL certificate is valid | | 7010 | Service Failure | Invalid access token | Please make sure you have a valid access token | | 7011 | Service Failure | Server not found | Please make sure the baseURL is correct | | 7012 | Service Failure | Server error | If the error persists, please contact us | | 7013 | Service Failure | Location access denied | Please allow location permission | | 7014 | Service Failure | Encryption issue detected | If the error persists, please contact us | | 7015 | Service Failure | Decryption issue detected | If the error persists, please contact us | ### Document Capture Error Codes | Error Code | Type | Description | Suggested Action | | ---------- | --------------- | ---------------------------------------------------------------- | -------------------------------------------------------------------- | | 6005 | Builder Error | You cannot use capture-only mode with document verification | Please make sure you are only using only one of those configurations | | 6006 | Builder Error | You cannot use preview capture images with document verification | Please make sure you are only using only one of those configurations | | 7101 | Service Failure | Data extraction failed | Please make sure that the ID is clear | | 7102 | Service Failure | Document verification failed | Please make sure that you are using a real ID | | 7103 | Service Failure | Data validation failed | Please make sure that you are using a valid ID | ### Biometrics Error Codes | Error Code | Type | Description | Suggested Action | | ---------- | --------------- | ---------------------------------------- | -------------------------------------------------------------- | | 6212 | Builder Error | Minimum Liveness actions count not met | Please make sure you have at least one action | | 6214 | Builder Error | Minimum Liveness instructions not met | Please make sure number of instructions is at least one | | 6215 | Builder Error | Number of instructions exceeded | Please make sure number of instructions don't exceed ten | | 6216 | Builder Error | Minimum action time not met | Please make sure time per action is at least five seconds | | 6217 | Builder Error | Maximum action time exceeded | Please make sure time per action doesn't exceed thirty seconds | | 6218 | Builder Error | Maximum number of failed trials exceeded | Please make sure the number of failed trials is at least two | | 6224 | Builder Error | Minimum number of actions not met | Please make sure to choose at least 2 liveness actions | | 6225 | Builder Error | Invalid transaction Id | Please make sure to specify a valid transaction ID | | 6226 | Builder Error | Invalid facematch image data | Please make sure a valid facematch image is provided | | 7201 | Service Failure | Face is not similar | Please make sure that the user matches the face in the image | | 7202 | Service Failure | Face not detected | Please make sure that there is a face in the Liveness frame | | 7203 | Service Failure | Face is not live | Please make sure you are using a real face and not an image | | 7204 | Service Failure | Missing or invalid configuration | Please make sure a valid configuration is provided at start | ### DocKit Error Codes | Error Code | Type | Description | Suggested Action | | ---------- | --------------- | --------------------------------------- | ----------------------------------------------------------------- | | 7016 | Service Failure | Camera permission not granted | Please allow camera permission | | 7017 | Service Failure | NFC data does not match MRZ | Please make sure the correct document is scanned | | 7018 | Service Failure | Document validation failed | Please make sure the document meets the required validation rules | | 7020 | Service Failure | Unknown SDK error | If the error persists, please contact us | | 7050 | Service Failure | Camera failed to start | Please make sure camera access is available and try again | | 8102 | Builder Error | Builder configuration validation failed | Please review the builder configuration fields | | 9100 | Service Failure | Unknown error code returned | If the error persists, please contact us | ### Auth Error Codes | Error Code | Type | Description | Suggested Action | | ---------- | --------------- | --------------------------------------------------- | --------------------------------------------------------------------------------------------------- | | 7101 | Builder Error | Base URL is missing | Please make sure to add the base URL to the builder configurations | | 7102 | Builder Error | Language is missing or invalid | Please make sure to specify your language. Use "en" for English or "ar" for Arabic | | 7103 | Builder Error | Bundle key is missing | Please make sure to add a bundle key to the builder configurations | | 7104 | Builder Error | Client assertion missing | Please provide a client assertion for federated login | | 7105 | Builder Error | User reference Id missing | Please make sure to provide a valid user reference Id | | 7106 | Builder Error | Code verifier missing | Please provide a code verifier when using authorization code | | 7107 | Builder Error | Invalid or conflicting authentication configuration | Please make sure only one authentication method is configured, and that a service/flow is specified | | 7201 | Service Failure | Location permission denied | Please allow location permission | | 7202 | Service Failure | Location services disabled | Please enable location services on the device | | 7203 | Service Failure | Failed to retrieve location | Please try again with location services enabled | | 7204 | Service Failure | Failed to retrieve user information | If the error persists, please contact us | | 7205 | Service Failure | Invalid phone number | Please make sure a valid phone number is provided | | 7301 | Service Failure | Failed to load security questions | If the error persists, please contact us | | 7401 | Service Failure | Orchestrator configuration missing | Please make sure a valid session configuration is provided | | 7402 | Builder Error | Orchestrator builder error | Please review the orchestrator configuration fields | | 7501 | Service Failure | Document verification failed | Please make sure that you are using a real ID | | 7502 | Service Failure | Document verification cancelled | Please retry document verification | | 7601 | Service Failure | CSO check failed | If the error persists, please contact us | | 7602 | Service Failure | NTRA data mismatch | Please make sure the entered information matches your official records | | 7603 | Service Failure | NTRA check failed | If the error persists, please contact us | | 7701 | Service Failure | Contract rejected | Please review and accept the contract to continue | | 7702 | Service Failure | Contract failed | If the error persists, please contact us | | 7801 | Builder Error | OTP configuration error | Please review the OTP builder configuration | | 7802 | Service Failure | OTP verification failed | Please make sure the correct code was entered and try again | | 7803 | Service Failure | OTP cancelled | Please retry the OTP step | | 7901 | Service Failure | Email update failed | If the error persists, please contact us | | 7902 | Service Failure | Phone update failed | If the error persists, please contact us | | 7999 | Service Failure | Unknown error | If the error persists, please contact us | ### OTP Error Codes | Error Code | Type | Description | Suggested Action | | ---------- | --------------- | ------------------------------ | ----------------------------------------------------------- | | 7020 | Service Failure | No services configured | Please make sure at least one service is specified | | 7021 | Service Failure | Invalid services configuration | Please review the services configuration | | 7022 | Builder Error | Invalid configuration | Please review the OTP builder configuration | | 8107 | Service Failure | OTP verification failed | Please make sure the correct code was entered and try again | | 8110 | Service Failure | Session failed to start | If the error persists, please contact us |