# SDK Error Codes

### General Error Codes

<table><thead><tr><th>Error Code</th><th>Type</th><th>Description</th><th>Suggested Action</th><th data-hidden data-type="number"></th></tr></thead><tbody><tr><td>6001</td><td>Builder Error</td><td>Access token field is empty</td><td>Please make sure to specify your access token</td><td>null</td></tr><tr><td>6002</td><td>Builder Error</td><td>Bundle key field is empty</td><td>Please make sure to add a bundle key to the builder configurations</td><td>null</td></tr><tr><td>6003</td><td>Builder Error</td><td>Base Url field is empty</td><td>Please make sure to add the base URL to the builder configurations</td><td>null</td></tr><tr><td>6004</td><td>Builder Error</td><td>Invalid Language entered</td><td>Please make sure to specify your language. Use "en" for English or "ar" for Arabic</td><td>null</td></tr><tr><td>7001</td><td>Service Failure</td><td>Network connection issue</td><td>Please make sure you have internet access</td><td>null</td></tr><tr><td>7002</td><td>Service Failure</td><td>Server error</td><td>If the error persists, please contact us</td><td>null</td></tr><tr><td>7003</td><td>Service Failure</td><td>Security error</td><td>Please make sure you are not using a rooted device</td><td>null</td></tr><tr><td>7004</td><td>Service Failure</td><td>Unauthorized</td><td>Generate a new access token and try again</td><td>null</td></tr><tr><td>7005</td><td>Service Failure</td><td>Server error</td><td>If the error persists, please contact us</td><td>null</td></tr><tr><td>7006</td><td>Service Failure</td><td>Camera access denied</td><td>Please allow camera permission</td><td>null</td></tr><tr><td>7007</td><td>Service Failure</td><td>Trials exceeded</td><td>Please generate a new access token to start a new session</td><td>null</td></tr><tr><td>7008</td><td>Service Failure</td><td>Quota expired</td><td>Please recharge your quota and try again.</td><td>null</td></tr><tr><td>7009</td><td>Service Failure</td><td>Invalid SSL certificate</td><td>Please make sure SSL certificate is valid</td><td>null</td></tr><tr><td>7010</td><td>Serivce Failure</td><td>Invalid access token</td><td>Please make sure you have a valid access token</td><td>null</td></tr><tr><td>7011</td><td>Serivce Failure</td><td>Server not found</td><td>Please make sure the baseURL is correct</td><td>null</td></tr><tr><td>7012</td><td>Serivce Failure</td><td>Server error</td><td>If the error persists, please contact us</td><td>null</td></tr><tr><td>7013</td><td>Serivce Failure</td><td>Location Access Denied</td><td>Please allow location permission</td><td>null</td></tr><tr><td>7014</td><td>Serivce Failure</td><td>Encryption issue detected</td><td>If the error persists, please contact us</td><td>null</td></tr><tr><td>7015</td><td>Serivce Failure</td><td>Decryption issue detected</td><td>If the error persists, please contact us</td><td>null</td></tr></tbody></table>

### Document Capture Error Codes

| Error Code | Type            | Description                                                      | Suggested Action                                                     |
| ---------- | --------------- | ---------------------------------------------------------------- | -------------------------------------------------------------------- |
| 6005       | Builder Error   | You cannot use capture-only mode with document verification      | Please make sure you are only using only one of those configurations |
| 6006       | Builder Error   | You cannot use preview capture images with document verification | Please make sure you are only using only one of those configurations |
| 7101       | Service Failure | Data extraction failed                                           | Please make sure that the ID is clear                                |
| 7102       | Service Failure | Document verification failed                                     | Please make sure that you are using a real ID                        |
| 7103       | Service Failure | Data validation failed                                           | Please make sure that you are using a valid ID                       |

### Biometrics Error Codes

| Error Code | Type            | Description                              | Suggested Action                                                 |
| ---------- | --------------- | ---------------------------------------- | ---------------------------------------------------------------- |
| 6212       | Builder Error   | Minimum Liveness actions count not met   | Please make sure you have at least one action                    |
| 6214       | Builder Error   | Minimum Liveness instructions not met    | Please make sure number of instructions is  at least one         |
| 6215       | Builder Error   | Number of instructions exceeded          | Please make sure number of instructions don't exceed ten         |
| 6216       | Builder Error   | Minimum action time not met              | Please make sure time per action is at least five seconds        |
| 6217       | Builder Error   | Maximum action time exceeded             | Please make sure time per action doesn't exceed thirty seconds   |
| 6218       | Builder Error   | Maximum number of failed trials exceeded | Please make sure the number of failed trials is at least two     |
| 6224       | Builder Error   | Minimum number of actions not met        | Please make sure to choose at least 2 liveness actions           |
| 6225       | Builder Error   | Invalid transaction Id                   | Please make sure to specify a valid transaction ID               |
| 7201       | Service Failure | Face is not similar                      | Please make sure that the the user matches the face in the image |
| 7202       | Service Failure | Face not detected                        |  Please make sure that there is a face in the Liveness frame     |
| 7203       | Service Failure | Face is not live                         | Please make sure  you are using a real face and not an image     |

For non-SDK related errors, please check [Valify Error Codes](https://valify.gitbook.io/documentation/error-codes/valify-error-codes)
