SDK Error Codes

This table shows all SDK related error codes

General Error Codes

Error Code	Type	Description	Suggested Action
6001	Builder Error	Access token field is empty	Please make sure to specify your access token
6002	Builder Error	Bundle key field is empty	Please make sure to add a bundle key to the builder configurations
6003	Builder Error	Base Url field is empty	Please make sure to add the base URL to the builder configurations
6004	Builder Error	Invalid Language entered	Please make sure to specify your language. Use "en" for English or "ar" for Arabic
7001	Service Failure	Network connection issue	Please make sure you have internet access
7002	Service Failure	Server error	If the error persists, please contact us
7003	Service Failure	Security error	Please make sure you are not using a rooted device
7004	Service Failure	Unauthorized	Generate a new access token and try again
7005	Service Failure	Server error	If the error persists, please contact us
7006	Service Failure	Camera access denied	Please allow camera permission
7007	Service Failure	Trials exceeded	Please generate a new access token to start a new session
7008	Service Failure	Quota expired	Please recharge your quota and try again.
7009	Service Failure	Invalid SSL certificate	Please make sure SSL certificate is valid
7010	Serivce Failure	Invalid access token	Please make sure you have a valid access token
7011	Serivce Failure	Server not found	Please make sure the baseURL is correct
7012	Serivce Failure	Server error	If the error persists, please contact us
7013	Serivce Failure	Location Access Denied	Please allow location permission
7014	Serivce Failure	Encryption issue detected	If the error persists, please contact us
7015	Serivce Failure	Decryption issue detected	If the error persists, please contact us

Document Capture Error Codes

Error Code	Type	Description	Suggested Action
6005	Builder Error	You cannot use capture-only mode with document verification	Please make sure you are only using only one of those configurations
6006	Builder Error	You cannot use preview capture images with document verification	Please make sure you are only using only one of those configurations
7101	Service Failure	Data extraction failed	Please make sure that the ID is clear
7102	Service Failure	Document verification failed	Please make sure that you are using a real ID
7103	Service Failure	Data validation failed	Please make sure that you are using a valid ID

Biometrics Error Codes

Error Code	Type	Description	Suggested Action
6212	Builder Error	Minimum Liveness actions count not met	Please make sure you have at least one action
6214	Builder Error	Minimum Liveness instructions not met	Please make sure number of instructions is at least one
6215	Builder Error	Number of instructions exceeded	Please make sure number of instructions don't exceed ten
6216	Builder Error	Minimum action time not met	Please make sure time per action is at least five seconds
6217	Builder Error	Maximum action time exceeded	Please make sure time per action doesn't exceed thirty seconds
6218	Builder Error	Maximum number of failed trials exceeded	Please make sure the number of failed trials is at least two
6224	Builder Error	Minimum number of actions not met	Please make sure to choose at least 2 liveness actions
6225	Builder Error	Invalid transaction Id	Please make sure to specify a valid transaction ID
7201	Service Failure	Face is not similar	Please make sure that the the user matches the face in the image
7202	Service Failure	Face not detected	Please make sure that there is a face in the Liveness frame
7203	Service Failure	Face is not live	Please make sure you are using a real face and not an image

For non-SDK related errors, please check Valify Error Codes